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Better Than Normal

Recently, a colleague informed me that the law firm she works for is just waiting to “get back to normal.” I am not sure what that means....

Is Your Organization Remote Ready?

NCAA cancels March Madness. Disneyland will close theme park. NBA suspends season. Cities are quarantining and companies are recommending...

Improving Student Retention

Organizations spend thousands providing training resources and tools for their employees. As an IT trainer and technology support...

And Training for All

In the late 1980s when I joined the legal industry in administrative support roles, most secretaries supported only one or two attorneys....

Training Affects the Bottom Line

It’s been almost 20 years since I first started using Microsoft Word in the legal environment. The firm for which I was employed...